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After a fall at her previous care home and a resulting stay in hospital, her previous care home was unable to take her back because she was assessed as needing nursing care she was very frail +...
5
out of
5.0
Sue Lacey
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I find the care home very friendly and helpful. If you have a problem, there is always a member of staff to help you and guide you in the right direction. The home is spotlessly clean and tidy....
5
out of
5.0
Mary Mitchell
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My mother has lived in Water Mill House for over 2 years and is very happy. Staff are really aware of her changing needs and change with her new needs. She goes on great outings and enjoys the...
5
out of
5.0
Nancy Segall
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My sister has been resident at watermill for nearly two years I was and still am very impressed with the care and love that the staff treat the residents. It's always consistent, they go out of...
5
out of
5.0
Daphne Tyler
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The care and kindness my father received at Water Mill House during the final months of his life was outstanding. Every member of staff are absolute super stars in my eyes. Thank you so much.
5
out of
5.0
Jackie Lallingham
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My parents both have dementia and have lived at Water Mill House since 2022. My father passed away in November 2025. The end of life care that he received there was compassionate and attentive and...
5
out of
5.0
Jane Bryans
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From the minute you walk through the door, you feel warmth, and are greeted by every member of staff from reception, staff in the Bistro, carers, general and Deputy Manager. Both my parents are...
5
out of
5.0
Gaynor Ford
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Water Mill House is the most comfortable and professionally run home what I could find in the area. The staff are well trained and compassionate with a high number of nurses even on the...
5
out of
5.0
Zoe Buckingham
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As always on our visit to see dad, we were met by the lovely chap on reception - always very helpful and welcoming. All staff are always very welcoming, and always take great care over dad. Very...
5
out of
5.0
Carolyne Bayliss
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I find all staff at Water Mill House to be caring, and in good spirits.
5
out of
5.0
Nick Driscoll
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Staff are always friendly and family are always made to feel welcome. Lovely to be able to spend time together as a family, whether in the Bistro, cinema room or at the events put on by the home....
4
out of
5.0
Sharmane Easton
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Staff are very friendly and kind. There are lots of things to do for the residents like animals coming in or trips. My nan enjoys it here.
4
out of
5.0
Scarlet Valentine
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We have tried other care homes in the area, but this appears to be the friendliest, and the staff are really caring. My wife only stayed a few days in Watermill this month, but will be coming back...
5
out of
5.0
Colin Buckle
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My one week stay at Water Mill House Care Home provided excellent respite care following an operation. The building is light, spacious, modern & well equipped. The staff are all friendly,...
4
out of
5.0
Carol Hadden
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I can't describe my sense of gratitude that our brother is being cared for with such compassion and diligence. The care home both cares and is a real home. There is no inkling of institutional...
5
out of
5.0
Sue Hughes
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We came to Water Mill House to have lunch with my brother. We were greeted and met with great courtesy and had a coffee in the Bistro. The ambiance was lovely and the staff were friendly and...
5
out of
5.0
Mike Debenham
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I felt immediately at home on arriving at Water Mill House where I received wonderful care. The staff are all amazing, friendly, compassionate and caring. I was so impressed with all the...
5
out of
5.0
Jill Chapman
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The care home is well decorated, clean and tidy. The staff are very helpful, smiley and kind. Always trying to get the residents involved in numerous activities, including outside of the care...
5
out of
5.0
Amanda Duck
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I could not wish for a better place to for my husband who has late stages of Parkinson's. The care and kindness from every member of staff is unbelievable. They give him his dignity, but health...
5
out of
5.0
Clare Coleman
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Every time I have visited my mother, I have found her to be happy and well cared for. The staff acknowledge and respect her by using her full name and greeting her with affection. There is always...
5
out of
5.0
Pamela Morton
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Water Mill House is a lovely care home with very good facilities and kind and welcoming staff. They have been unfailingly kind and supportive to me and my husband, who has used the day centre...
5
out of
5.0
Kay Hobday
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We had such a lovely family day on the Easter fun day at Water Mill House. The staff were amazing and worked so hard to make sure everyone was happy. The children had a great time on the bouncy...
5
out of
5.0
Sharmane Easton
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Since my mum moved to Water Mill Care Home, I have witnessed a new energy in her. Before she had become reclusive. She now has a smile on her face every day. She also joins in all the day's...
5
out of
5.0
Pam Winkworth
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My mum has had a hard time settling. Also does not want to live or eat kitchen home made special meals. A particular staff member went out his way to get her the emergency mental health team....
4
out of
5.0
Nancy Segall
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Our mum came to Water Mill House for respite care and I cannot believe the change in her health and wellbeing as we prepare to go home. The amazing care she has received has helped her eat well,...
5
out of
5.0
Amanda Manser
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My dad has settled in well. Staff friendly and helpful.
5
out of
5.0
Angie Streeter
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Mum joined the Water Mill Family November 2023 and joined in with all parts of her new life. We can't thank the team at Water Mill enough for the care and love they showed to Mum during her time...
5
out of
5.0
Alan Evans
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My parents both have dementia and have been residents at Water Mill House for two years. They enjoy a wonderful standard of care from staff who are kind, engaged and observant about their needs....
5
out of
5.0
Jane Bryans
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My dearest mum has been at Water Mill Care Home since 2014. She has now been on all three floors - resident, nursing and now, dementia. Mum has always joined in with the many activities within the...
5
out of
5.0
Louise Smith
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I visited 4 local care homes when looking for a new care/nursing home for my partner. As my partner had previously been a resident in a care home, the experience taught me what we needed and were...
5
out of
5.0
Heather Clements
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All the carers and other staff are warm, friendly and compassionate. The BBQ party was a perfect example of this when everybody helped us and made it much easier for me with kindness and concern....
5
out of
5.0
Jean Weiss
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"I was very pleased to spend two weeks at the Water Mill House Care Home. I was made very welcome by all the staff who were friendly and very helpful. The rooms are spacious. clean and comfortable...
5
out of
5.0
Michael Darvell
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I visited as a daycare resident. I get a bit lonely at home all day on my own. I was very surprised at how much I enjoyed my day I had my hair done by the stylist. I then had a beautiful lunch. We...
5
out of
5.0
Pauline Dobbin
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My mother described the care at Water Mill House Care Home as excellent and felt that the staff did their absolute best at all times. She was made to feel very welcome and staff went out of their...
5
out of
5.0
Lynn Lacey
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We found the review meeting for my mum a very positive experience. The care home were able to talk about how they felt Mum was doing and made suggestions as to some additional activities which...
5
out of
5.0
Rosie Simpson
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My husband a dementia patient (vascular) was diagnosed in 2017. He led a good life at home until 30/03/23 when he had to T.I.A's and lost the use of his arms and hands. The staff and management...
5
out of
5.0
Janet Stenner
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I would like to point out the exemplary care of the day nurses and care assistants for my brother. They always listened to our concerns and we felt we could ask them anything concerning my...
5
out of
5.0
David Shetcliffe
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My mother-in-law has been a resident at Water Mill House Care Home since December 2022. She is very happy at the care home as she enjoys all the activities planned each week. The staff are all...
5
out of
5.0
Jenny McEntee
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Of all the care homes in the local vicinity, Water Mill House is certainly the best, it's more like a hotel. The staff are friendly and caring, carrying out their duties in an excellent manner,...
5
out of
5.0
Brenda Carpentier
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I have been placed here by the NHS as a respite after a serious leg operation. I really can't thank all the staff enough for all the help and care I received during a very difficult time in my...
5
out of
5.0
Robert Cutler
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My husband has Alzheimer's disease, which is progressively worsening. He has been in Water Mill House for two months, during which time he has settled in far quicker than I anticipated. I think...
5
out of
5.0
Suzanne Fitch
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My husband has Alzheimer's disease, which is progressively worsening. He has been in Water Mill House for two months, during which time he has settled in far quicker than I anticipated. I think...
5
out of
5.0
Suzanne Fitch
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From the moment I arrived for my first tour of the home, I was greeted with such warmth and understanding. The employees are amazing, compassionate and nothing is too much trouble. Without a...
5
out of
5.0
Karen Gilbert
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I am delighted by the care and support provided to my relative. The range of activities, the upkeep and the general attitude of all staff are excellent, and as a distant relative (geographically),...
5
out of
5.0
Deborah Bowles
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Water Mill House is a warm and friendly care home with spacious rooms, varied activities and a family atmosphere. The staff are kind, engaged and always committed to looking after each resident in...
4
out of
5.0
Jane Bryans
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I have found the facilities to be pleasant, cheerful and clean and tidy in all areas. All the staff are cheerful and helpful to visitors and family members. The care staff and nurses all take an...
5
out of
5.0
Gail Ralph
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My dear wife who suffered from vascular dementia entered the home for a two-week respite period. Sadly, the dementia was too rapidly progressed and she passed away just prior to her return home...
5
out of
5.0
Michael Astle
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My wife was cared for with kindness and respect throughout her seven-week stay. The staff were all helpful and caring.
5
out of
5.0
Alan Younger
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My mother has been at Water Mill House for the last four years. She has been extremely well cared for and the fact that she enjoys that level of care and attention allows me and my family the...
5
out of
5.0
Michael Hirsch (Son of Resident)
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Exemplary care and devotion, excellent in all respects.
5
out of
5.0
Jane Blayney (Resident / Service User)
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I visit a dear friend who is resident in this home, and I am always truly impressed with the hospitality of all the staff. The care given to the residents is excellent, according to my friend, who...
5
out of
5.0
E F
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I visit a dear friend who is resident in this home, and I am always truly impressed with the hospitality of all the staff. The care given to the residents is excellent, according to my friend, who...
5
out of
5.0
Eileen French (Friend of Resident)
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I have visited a dear friend of mine regularly for the past two and a half years at Water Mill House. Each time I receive a warm welcome from all the staff I see and they have become like family....
5
out of
5.0
Penny
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"I have visited a dear friend of mine regularly for the past two and a half years at Water Mill House. Each time I receive a warm welcome from all the staff I see and they have become like family....
5
out of
5.0
Penny Yeomans (Friend of Resident)
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My wife recently stayed at this care home for respite for 2 weeks.
The managers and staff were very professional, she was treated with kindness and her care was exemplary. The home is clean and...
5
out of
5.0
J R
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"My wife recently stayed at this for respite for 2 weeks.
The managers and staff were very professional, she was treated with kindness and her care was exemplary. The home is clean and nicely...
5
out of
5.0
John Richards (Husband of Resident)
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After my total knee replacement surgery in hospital, I selected the best place for respite care. I have stayed in other places before. Water Mill House was the best place for me. Starting from...
5
out of
5.0
Charmaine Jayasuriya (Respite Resident)
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I would recommend this home to anyone who needs long stay or short it is a lovely home and all the staff are so kind and caring. I would come back again.
5
out of
5.0
Doris Booth (Respite Resident)
