To Managers & all staff,
as a relative of a resident of Heron Hill, I would just like to thank you for the dedication you always show to Roy & everyone else, before this emergency, and in the present crisis. It's hard not to be able to visit, but I for one as so grateful that they are safe and we can isolate, as we care, without having the extra pressure of looking after our loved ones. Roy is so happy there and we appreciate how Pippa & her staff have looked after him and everyone else. In the 3 or so years that we have been visiting the home we have commented on how well everything runs & how the residents are treated like family, and when this is all over I hope you are shown how important your role is. Once again thank you from the bottom of my heart.
From Roy & us
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