CareCall

On average, 30% of calls to care providers are missed.

The majority of missed calls take place between 9 am - 12 pm when call volumes are at their highest. Of the calls that are answered between 10-15% are new care enquiries. The most likely time for a new care enquiry call to take place is between 9 am - 12 pm…..we’ll let you do the maths on how many new care enquiries you're missing by not picking up the phone!

About:

CareCall is a complete telephone monitoring and analytics solution. Not only do we record your calls & track the source of your enquiries but we also classify your calls into what they're about!

Through CareCall you will be able to see whether the money you're spending on Facebook advertising (or any other campaign for that matter), is generating the right types of calls into your business. Allowing you to fine-tune your marketing based on the performance of individual marketing channels.

CareCall allows you to access audio files for all calls into your business in real-time, giving you complete oversight into how calls to your service are being handled.

How it works?

Step 1: Request as many tracked telephone numbers as you need from CareCall, advising which marketing channel you intend to use the number on

Step 2: Update your marketing channels with your tracked numbers

Step 3: Log into CareCall to see real-time data on calls to your service

Benefits:

  • Record of all calls from tracked marketing channels
  • Classification of all recorded calls
  • Option to have IVR's on tracked telephone numbers
  • Audio files of all calls for training purposes
  • Cloud-based platform which can be accessed at any time
  • Track as many marketing channels as you desire at no additional charge

Are you interested in using CareCall?

Please get in touch for more information.

Who we work with?

  • Caring Homes
  • Larchwood Care
  • Bupa
  • Home Instead - Senior care
  • Greensleeves Care
  • Barchester - Celebrating life
  • Carebase
  • New Century Care


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