Call & Email Enquiry Handling

TrustedCare can answer calls and emails on your behalf 7 days a week, providing a seamless experience for care seekers.


TrustedCare Calls is a complete Service Centre Solution specifically for the care sector. Our trained Care Adviser's support care seekers from their initial point of enquiry, through to moving into a care service/close.

How it works?

Step 1: We will support you to implement telephone IVR's that direct new care enquiries to the TrustedCare Calls Team.

Step 2: The TrustedCare Calls Team will act as your outsourced central enquiries team, qualifying all new care enquiries & booking visits/call-backs.

Step 3: TrustedCare Calls will share information on the care seeker over the phone/email & CRM integration with your team.

Step 4: TrustedCare Calls will maintain regular contact with the care seeker, gathering feedback on any visits/assessments.

Step 5: TrustedCare Calls will support the care seeker all the way up until placement or close.


  • Responsiveness to new enquiries guaranteed
  • Feedback on visits/appointments
  • Call tracking and analytics
  • Appointment booking
  • 7 day a week enquiry handling
  • Understanding the care landscape

Are you interested in our call & email enquiry handling service?

Please get in touch with us today for more information.

Who we work with?

  • Caring Homes
  • Larchwood Care
  • Bupa
  • Home Instead - Senior care
  • Greensleeves Care
  • Barchester - Celebrating life
  • Carebase
  • New Century Care