Higher Park Lodge

Our Experience, from a grateful family

A family view

Excellent I was looking for a home to accommodate my nan. She had Dementia and needed care 24/7. I was passed on information about this care home from the hospital. I had heard nothing but brilliant reviews. I called and asked to have a look around, which was not a problem in the slightest. I made the decision to put my nan in the home as I was pleased with what I had seen. It's one of the best decisions I have made. The home is wonderfully welcoming, nothing is to much trouble for the staff. My nan was always happy and well looked after. Not once did I see any example of poor care. All clients were clean and well looked after. The staff were constantly on the ball and answering all bells and any distressed client.Every need she had was met and the staff understood exactly what they had to do to make sure her needs were met and they carried out the best care for her. It was nice how on a couple occasions I visited she was joining in with the activities that were planned for the residents. The staff were quite happy to sit and chat to them about anything with I thought was good. If I had to recommend a home to anyone I would choose this one. The management and staff are very helpful and friendly. Anyone that visits there are able to tell all management and staff know exactly what they are doing and only have one interest and that's making sure all the residents have the best care and are happy. The carers build a wonderful relationship with the residents so they feel at home. The home is run as if it's 'one big family'. Can not praise them enough.