Henshaws Society for Blind People - 16 Spring Mount Harrogate

A caring and committed service Our son, who is severely sight impaired with some other difficulties, lives in this house and it has proved a very happy second home for him. He enjoys the atmosphere and environment and has a life which has plenty of activity both inside and outside of the house. He feels he has independence and security and has excellent relationships both with his fellow service users and staff. As parents we have been very impressed by the management of this house over recent years and by the team of staff built up. They find the right balance between giving service users independence but also providing the measure of guidance and support that they need and they do so with good humour. Many of them go far beyond what might normally be expected in order to make sure that those in their care have as full a life as possible. The fact that a number of them have been in the house over a period of time means that they know and understand the individual needs of each of the service users. High levels of attention are paid to issues concerning service user safety and security along with the necessary attention to issues such as hygiene and fire safety, and this means that we can feel confident about our son's security; importantly though to us is the fact that this is achieved within a human environment where understanding and good humour is a norm. As should always be the case we get the clear impression that in this house, the needs and well-being of the service users always come first.