Search Care Limited trading as TrustedCare ("TrustedCare", we or us) is committed to protecting and respecting your privacy.
This policy explains how we use any personal information that you provide to us through our website, app or call-centres. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently.
For the purposes of data protection law, the controller is Search Care Limited of Indigo House, Mulberry Business Park, Fishponds Road, Wokingham, Berkshire, England, RG41 2GY.
Information we collect from you
We may collect and process the following information about you:
Information you provide to us
You may provide us with information in several ways, including by filling in forms on our websites or on our apps or by corresponding with us by phone, email and live chat. This includes information you provide when you register for an account or subscribe, contact care providers using forms or phone numbers available on our websites or apps, enter a competition, promotion or survey, provide feedback or report a problem with our websites or apps.
This information may include any information you add to your profile (for example, your name, address, email address, phone number, profile picture and user name). If you are using TrustedCare to search for care on behalf of someone else, this will also include personal information them which you share.
Information we collect about you
When you use our websites or apps, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.
Information we receive from other sources
If you use any of the other websites or services provided by the TrustedCare, we may receive information about you or your device in relation to that use, including your IP address, information about your visits how you use the services of TrustedCare.
We work closely with third parties (for example, business partners, advertising networks, analytics providers and search information providers) and may receive information about you from them. This could include socio-demographic information and information about your likely interests based on your previous web browsing and purchases. We may combine this information with other information you have provided to us or which we collected about you.
How we use your personal information
We use your personal information for the following purposes:
Providing our services to you and fulfilling your requests
- Providing you with the information, products and services you request from us or another TrustedCare services.
- Administering promotions or competitions that you enter with us.
- Allowing you to participate in our interactive features when you choose to do so.
Marketing and advertising
- Providing you and others with information about goods and services that we, other TrustedCare service and selected third parties offer that may interest you or them, which may be based on inferences about your or their likely interests based on your activity on websites operated by TrustedCare or third parties.
- Customising or enhancing your experience of our services, which may use inferences about your likely interests based on your activity on our website or third parties.
- Delivering relevant advertising to you on websites operated by TrustedCare or third parties or in direct communications from us, which may use inferences about your likely interests or needs based on your activity on websites operated by TrustedCare or third parties.
- Measuring and understanding the effectiveness of advertising we serve to you and others.
Service improvement and account management
- Ensuring that our content is presented in the most effective manner for you and your device.
- Administering our websites and apps and for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes).
- Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.
- Managing and operating your account with us.
Legal basis for processing
Our legal basis for processing your personal information for the purposes described above will typically be one of the following:
You have consented to us using your personal information for this purpose (for example, when you create an account with us, agree to receive marketing emails from us or create an alert). You can withdraw your consent at any time by deleting the information from your account or updating your marketing preferences.
It is in our legitimate interests to use your personal information to operate, improve and promote our services (for example, when we customise your experience of our services or use your information for analytics purposes) and to protect our business. Sometimes, we may process your personal information when it is in the legitimate interests of another company.
It is necessary for us to use your personal information for us to comply with a legal obligation.
Sharing your personal information
We share IT infrastructure with other TrustedCare service, and so we may share your personal information with those services to help store your data efficiently and securely. Other TrustedCare service may access your personal information to help process your requests for support or provide you with relevant recommendations of other services and products. These recommendations may use inferences about your needs, interests or requirements based on your activity on our website and apps.
We may also share your personal information with third parties in the following circumstances:
Care homes, nursing homes, domiciliary services and other service providers
We provide your personal information to care homes, nursing homes, domiciliary care providers and other service providers when you ask us to do so. For example, when you enquire about a care home, we will pass your personal information to the operator of that service. When this happens, the care providers own privacy policies will apply to how they use your personal information. You can find these privacy policies on their websites and you should check that you are happy with them before submitting your enquiry.
Our service providers: to help us run our business and perform services you request
We may provide your personal information to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested.
Analytics and search engine providers: to help us improve our services
We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We generally only share this information in a form that does not directly identify you.
We may also share your personal information with third parties for the following reasons:
If we sell or buy any business or assets
If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of that business or those assets, along with its professional advisers. If TrustedCare is acquired, personal information held by it about its users will be one of the transferred assets.
To obtain professional advice
We may disclose your personal information to obtain professional advice (for example, from lawyers or financial advisors).
To comply with a legal obligation
We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of TrustedCare, its users or others. This includes sharing personal information with other organisations for fraud prevention purposes.
Storing your personal information
We may transfer, store or process your personal information outside of the European Economic Area (“EEA”). The laws in some countries may not provide as much legal protection for your personal information as in the EEA.
By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country.
Where you have a password to enable you to access some parts of our websites or apps, you are responsible for keeping that password confidential. You must not share your password with anyone.
Unfortunately, transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. If you would like to delete your TrustedCare account, please contact us using the details below.
You have the right to ask us not to process your personal information for marketing purposes. You can do this at any time by updating your email preferences in your TrustedCare account or by clicking on the “unsubscribe” link in any marketing email we send you.
Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can access, update and delete your TrustedCare account information by logging into your TrustedCare account. If you cannot fulfil your request using these tools, please email firstname.lastname@example.org or contact us using the address below.
We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.
Links to third party websites
Post: Data Manager, TrustedCare, Hampden House, Monument Park, Warpsgrove Lane, Chalgrove, Oxfordshire, OX44 7RW.