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How an 'outstanding' home care provider goes above and beyond

Published on 5th January 2018

Community Integrated Care (CIC) is one of the UK's largest health and social care charities, supporting people living in their own homes to lead the life they choose. Their motto is 'People, Passion, Potential' and their Leicester branch has recently been awarded 'outstanding' by the Care Quality Commission (CQC) and it's not difficult to see why. 

The CQC Inspectors found that the care provided was truly person-centred and enabled people cared for by CIC to flourish as individuals. An example of this is when a staff supported a service-user to attend a 30th birthday party held in a nightclub in their own time. The service-user enjoyed it so much that they are now supported to go to nightclubs on a regular basis!

In another instance, staff learnt to understand a person's gestures and noises and developed a 'communication passport' to ensure that anyone who supported the person or needed to communicate with the person had the information they needed to understand the needs and wishes of the  service-user. 

Care-workers receive good training with one member of staff saying: After we had done training about autism we noticed a significant change in one persons behaviour because we had a better understanding as to how to support them.

Rob Assall-Marsden, CQC's Head of Inspection for adult social care in the central region said:

"We found people receiving receiving care had an enhanced sense of well-being and quality of life because staff worked innovatively to enable them to have meaningful experiences and be active members of the local community. 

People, their relatives and the professionals involved in people's care consistently told us the service provided exceptional care. We also found that people using the service experienced caring relationships with staff and positive interactions were evident."

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