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Autumn House Residential Home
21-27 Avenue Road Sandown Isle of Wight PO36 8BN
01983402125 0.0/ 4stars from 0users.

Autumn House Residential Home

Not a member
21-27 Avenue Road, Sandown, Isle of Wight, PO36 8BN

About

Specialisms
Dementia Care Services
Mental Health Support
Old Age (65+)
Type of service
Care Home

Reviews

Other reviews - 1

Please note: These care service reviews are from consumers on websites other than TrustedCare.co.uk and are not authenticated or validated by TrustedCare.co.uk.

16th September 2013 - By Anonymous
From the Good Care Guide
No rating provided

Nice premises, good care, high fees, bad management, avoid On the face of it, the premises, facilities, activities, and quality of care are generally quite good, as you would expect for such high fees. The staff carers are conscientious, well-motivated, and seem to be adequately trained. Previous problems such as the badly run in-house laundry and the poor issue of medicines are being addressed. However, my family and I have a number of very serious concerns about the management of this home. There have been incidences of petty theft at Autumn House but management seem reluctant to implement measures to avoid future cases, despite suggestions from the Police such as creating an itemised list of belongings for each resident. Complaints are just ignored, not officially recorded, or else not followed up. Nothing is ever acknowledged in writing. Until an experienced and professional management team is brought in to audit procedures and resolve these continuing problems, best to go elsewhere.

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