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4. Choosing a Care Home Provider

Help & advice

This article has been created to provide advice on what to look for and the questions you should ask when choosing a care home.

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Who is the Care Home regulator?

The Care Quality Commission (CQC) are responsible for regulating all health and social care services in England. All care providers are legally obliged to register with the CQC if they plan to provide a ‘regulated service’. There are 14 areas of service which are regulated by the CQC, the most relevant areas to care homes are: provision of personal care and accommodation for persons who require nursing or personal care. If a care provider does not register with the CQC then they will be charged with a criminal offence.

The CQC are then responsible for monitoring and inspecting care homes to ensure that they are providing care of an acceptable standard. When an inspection takes place the CQC look to provide answers to the following five questions:

1. Are they safe?

2. Are they effective?

3. Are they caring?

4. Are they responsive to people’s needs?

5. Are they well-led?

A report which details the Inspector’s findings is then made publically available, as well as an overall rating for the home. Homes are awarded one of the following ratings: inadequate, requires improvement, good and outstanding. If a provider is rated inadequate then they will be put into special measures, closely supervised and required to make improvements within a set time-frame. If the improvements are not made then the CQC have the authority to shut the service down.

You can read the full CQC report for all care homes via their profile on TrustedCare or via the CQC website.