Live chat
Speak with a care advisor.
Skip to navigation | Skip to content | Skip to footer


Payment terms

1. Our Fees

Use of the service is free for the public. For Social Care Service Providers, Search Care Ltd charges a monthly membership fee.

Service Provider Fees:

Membership:

  1. £75.00 + VAT a year, per advert (profile) page, plus £50 + VAT per sales lead generated.
  2. Get your own profile page, where your qualifications and ratings will be showcased for customers to see.
  3. No long-term commitment.
  4. No risk, cancel at any time by calling 01491 615287.

2. Bills and Payments

We accept payments by credit or debit card only. For your convenience (and to keep our costs to a minimum) we hold your payment details on a secure server and take payments automatically. Invoices are immediately sent to you by E-mail and may be accessed at any time via your account.

3. Payment Terms

When paying bills, time is of the essence and we ask you to ensure that your card details are valid and that you have sufficient funds available. You may update your payment details when making any purchase via our secure website.

In the event that a payment fails we will ask you to provide updated payment details. We may temporarily suspend your account if an amount remains unpaid for more than 14 days. We reserve the right to charge interest at a rate of 4% per annum over Bank of England Base Rate on all amounts that remain outstanding 30 days after the issue of our invoice.

4. Refunds and Cancellations

Please get straight in touch with us if you are in any way unsure about an amount that has been charged to your card. You may email us at invoicing@trustedcare.co.uk to ask a question or call us from 9.00am - 6.00pm, Monday to Friday on 01491 615287. In the event that we find a payment has been taken in error we will refund the amount immediately to your credit or debit card.

You may cancel within the first 14 days of membership in which case you will receive a full refund of any membership fees paid. Refunds under any other circumstance are at the sole discretion of the Company.