137 A/B Tentelow LaneMember for 4 years
137a & 137b Tentelow Lane is made up of two four bedroom houses. At 137a we support four ladies with learning disabilities, challenging needs, sensory impairment and mental health needs. At 137b we support four gentlemen with autism, profound and multiple learning disabilities, challenging needs and associated mental health issues. The service is in a suburban area in Norwood Green, London, approximately 10 minutes from the nearest bus stop.
We have a well trained and consistent staff team who are able to support each person appropriately. We focus on enabling rather than disability and value each person as an individual, celebrating and respecting their diverse backgrounds.
We have been able to support people who had previously been labelled as extremely challenging to take part in everyday activities, with a reduction in disruptive behaviours. This has been recognised by purchasers and by service users’ families. We encourage everyone to explore a range of activities, such as bowling, gym, swimming, playing football, going to the cinema and going on day trips.
There are opportunities to attend college. One lady is a volunteer for Mencap and is involved in various meetings and workshops as well as working part time in another Voyage service.
We hold weekly service user meetings where issues can be discussed and menus are chosen. Two service users are spokespeople for the service. They have meetings with the service manager once a fortnight to discuss any concerns anyone in the service has and also take part in staff recruitment. Everyone is given the opportunity to express their wishes through their key worker and family involvement is also encouraged.
Some of the bedrooms have en-suite facilities. The service has a large garden which is used for outdoor games and barbecues, as well as being a place where everyone can relax.
|Type of service|
|Type of ownership|
|Special Dietary Requirements|
|Telephone in Bedroom|
|TV in Bedroom|
|Mental Health Support|