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Ivy Court
Ivy Road Norwich Norfolk NR5 8BF
01603 963914 3.51818/ 4stars from 11users.

Ivy Court

New member
Ivy Road, Norwich, Norfolk, NR5 8BF
Tel: 01603 963914

About

Ivy Court

Ivy Court offers the highest level of residential, nursing and specialist dementia care, in a state-of-the-art, purpose-built home.

Ivy Court benefits from a quiet residential location, while being close enough to local transport links to be easily accessible from within Norwich and the wider Norfolk area.

The home’s bedrooms and communal areas have been designed and furnished to the highest standard. Every bedroom has en-suite facilities and all ground-floor rooms have private access to the landscaped gardens.

Ivy Court offers an outstanding team of highly skilled and passionate support staff. Its manager has a qualified nursing background and leads the professional care team in providing the highest standards of tailored care, in every instance designed to meet the unique needs of each person we support.

Ivy Court is designed to enable mobility in a safe environment and our highly trained care staff have years of experience in supporting residents to be as independent as possible.

The home manager has a qualified nursing background and s fully registered with the Care Quality Commission and has ISO9001/2000 and Hospitality Assured accreditation.

Ivy Court offers outstanding facilities that have been designed to the highest standards. Every bedroom features en-suite facilities and all of the ground-floor rooms have private access to the landscaped gardens. Communal living is enhanced with kitchenettes in the dining areas, and a range of seating areas where residents can relax together over a tea or coffee.

Check out our latest news and events to see how our passionate and dedicated staff consistently help the older people in our care.

The home operates an open visiting policy, where loved ones may visit residents at convenient times. There are separate spaces available for private parties, or for special family occasions.

Type of service
Care Home
Type of ownership
Private
Features
Activity Classes
Bathing Equipment
Car Park Facilities
Cinema
Coffee Shop
Communal Dining
Communal Gardens
Day Trips
Disabled Access
Ensuite bathrooms
Health Support Services e.g. Optician, Chiropodist, Physiotherapist
IT Facilities
Library
Lifting and handling equipment
Lifts and/or stair lifts
Onsite Hair Dresser
Private Dining
Quiet lounge
Restaurant
Special Dietary Requirements
Telephone in Bedroom
Treatment Rooms
TV in Bedroom
TV Lounge
Specialisms
Alzheimers
Bipolar
Brain Damage
Cancer Care
Cerebral Palsy
Dementia Care Services
End of Life
Epilepsy
Hearing Impairment
Huntington's Disease
Motor Neurone Disease
Multiple Sclerosis
Muscular Dystrophy
Neuropathic
Old Age (65+)
Orthopaedic
Parkinson's Disease
Respite Care Homes
Schizophrenia
Speech Impairment
Spina Bifida
Stroke Recovery
Visual Impairment

Map

Get directions

Nearby Amenities
Bank
Bus Stop
Chemist
GP Surgery
Library
Park
Pub
Shops
Town Centre
Train Station

Reviews - 11

Service reviews - 11

25th September 2017 -
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This user would recommend this care provider to others.

The family are really pleased with the way that the home supports my aunts needs and keeps her stimulated during the day. Whenever we visit the staff are really helpful and the home is always really clean and well presented. We have been really pleased with the activities at the home and the care provided.

17th March 2017 -
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This user would recommend this care provider to others.

My mum has really settled at the home, and is doing really well. The communication of the staff and the admin could be more organised, but they are all enthusiastic.

15th March 2017 -
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This user would recommend this care provider to others.

I cannot fault the home at all, the staff, the food, and the care given is outstanding. I would actually choose this home for myself if I ever need care.

15th March 2017 -
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This user would recommend this care provider to others.

The cleanliness of the individual rooms could be a bit more thorough.

Otherwise I would recommend the home, and my mother is very happy there.

7th March 2017 -
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This user would recommend this care provider to others.
No comments.
10th November 2016 -
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This user would recommend this care provider to others.

Ivy Court is a new home and is fabulous, i was shocked when i visited as it was more like a Hotel. The staff are all very caring and helpful always there if needed, to both myself and my Mother who resides there. extremely happy

20th September 2016 -
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This user would recommend this care provider to others.

Mum is generally very happy and the staff are brilliant. The only thing i would say is that they could benefit from a few extra night time staff. Overall very pleased, it doesn't feel like a care home!

8th September 2016 -
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This user would recommend this care provider to others.

Overall happy with the care that my mum is receiving - the staff are friendly and her care needs are being met. The main issue i have found is that there are not enough night time staff and sometimes when mum presses her button a carer doesn't get there quick enough. Also the building itself has had a leak and a lot of rooms are out of action as the building works haven't been completed. It is also a shame that the trips have been suspended due to them not being able to use the bus, this leaves them with no activities to do or weekly things to look forward to, hopefully this gets sorted! Overall happy with the care received, I trust the manager, she is very good and mum is being cared for well - i would recommend.

6th July 2016 -
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This user would recommend this care provider to others.

"One of the best homes i have come across and i have seen many. The staff are lovely and friendly, the home is bright and the residents are very well looked after.

My only criticisms are that the night time staff can be sometimes stretched and the laundry service is a little problematic at the moment however these are minor things compared to the excellent care my mother receives."

15th July 2016 - Response from Ivy Court

Thank you very much for your review, we really appreciate your feedback. At Ivy Court we take great pride in the care we provide, we regularly run recruitment campaigns to build our care team, thus ensuring we are able to provide person centred care. As with all homes there are fewer night staff as care needs are not normally as high as during the day time. We are also currently recruiting a full time laundry person which will avert any recent problems you may have had. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

14th April 2016 -
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This user would recommend this care provider to others.

"Like a five start hotel!"

"Impressed by the cleanliness, tidiness and professionalism of the home, doesn't give the air of being a care home!"

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11 reviews
3.51

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