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Fernlea
20 Torkington Road Stockport Cheshire SK7 4RQ
01619470874 0.0/ 4stars from 0users.

Fernlea

Not a member
20 Torkington Road, Hazel Grove, Stockport, Cheshire, SK7 4RQ

About

Specialisms
Old Age (65+)
Physical Disabilities
Type of service
Care Home

Reviews

Other reviews - 2

Please note: These care service reviews are from consumers on websites other than TrustedCare.co.uk and are not authenticated or validated by TrustedCare.co.uk.

15th March 2017 - By Kath
From NHSChoices
Ratings

such a lovely place

15th February 2017 - By Anonymous
From NHSChoices
No rating provided

Don't go here! Mum was made to feel a nuisance on her first night and was left without her call bell to hand.

> Mum was needing a bath or shower and I was told that she could have a bath whenever she wanted one, but only had one bath and two showers despite us all asking repeatedly.

>Mum was told when to go to bed and when to get up.

>When they realised mum was leaving they could not have cared less about her and she therefore got even less attention, being told rudely to get up and get washed herself as she would have to do it at home.

All in all I would not sent my dog back there. No kindness and consideration at all.

On leaving, only one person came to say goodbye to mum and they had the cheek to call my sister back before she got in the car to ask about payment which they had already cashed. When my sister said she was not happy with the care given to mum they said it was miscommunication!

Don't go there...]]>

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